Exchange & return
If something is not right, contact customer care before sending an item back so the team can provide the correct return instructions.
Return condition
Items should be unworn, unused, and returned with their original tags and packaging. Products showing wear, pet hair, odour, washing, or damage may not be accepted.
Start a request
- Contact support with your order number and reason for the request.
- Wait for return instructions before shipping anything.
- Use a tracked service and keep your receipt until the return is completed.
Final-sale and hygiene items
Some clearance, personalised, or hygiene-sensitive products may be final sale. Eligibility is confirmed by customer care for each request.
Refund timing
Approved refunds are sent to the original payment method after inspection. Banks and card providers may take additional time to post the credit.
