Frequently asked questions
Quick answers about sizing, orders, delivery, returns, and caring for your Maogoublue gear.
How do I choose the right size?
Check the measurement guide on the product page and measure your pet where indicated. If your pet falls between sizes, contact customer care before ordering.
When will my order ship?
Orders are prepared on business days. A tracking message is sent after dispatch, and carrier delivery estimates begin from that point.
Can I change or cancel an order?
Contact customer care as soon as possible. Once warehouse processing begins, a change or cancellation may no longer be possible.
How do I care for my item?
Follow the care instructions on the product page or label. Close fasteners before cleaning and allow walking gear to air dry completely.
How do returns work?
Contact support before returning an item. The team will confirm eligibility and provide the correct return address and instructions.
Still need help?
Contact customer care and the team will point you in the right direction.
